A 'safe pair of hands' to Support your SharePoint Environment

Ensure your SharePoint environment is fully operational at all times

Now that your organisation has invested in an intelligent, robust and secure communication and collaboration platform, you need to give your users confidence that your new system is reliable and will not let them down.

Outsourcing SharePoint Support is the most dependable and cost effective solution for SMB and Mid-Market organisations to ensure there is never any downtime and the system is fully functional.

Our UK based, Microsoft SharePoint Certified support team provide SharePoint help to ensure resolution is a quick call away.

What do we get from a SharePoint support service from Adepteq?

Unlimited Annual SharePoint Support

For Organisations that use more advanced SharePoint features

FEATURES

  • Unlimited requests
  • Business Critical 15 minutes response time
  • UK Business Hours
    • Mon-Fri 8:30am – 5:30pm (extended hours available)
  • Administration & Support requests
  • Telephone & remote access assistance (on-site options)
  • 1st, 2nd & 3rd line support options available
  • Prioritised Microsoft support
  • No arbitrary “time to solve”, we help until it’s solved!
  • Regular Reporting
  • Includes guidance & best practice on how to use SharePoint

BENEFITS

  • No limits on number of requests logged
  • No limits on time required to resolve issues
  • Service Level Agreement (SLA) with guaranteed fix
  • 85% issues resolved on initial call
  • Business Continuity
  • No IT overheads needed to manage SharePoint

Flexible SharePoint Support

For Organisations that use basic SharePoint functionality

FEATURES

  • Buy 1 day (8 hours) at a time / buy in bulk for discounts
  • 1-2 hour Response time
  • UK Business Hours
    • Mon-Fri 8:30am – 5:30pm
  • Telephone & remote access assistance (on-site options)
  • 1st, 2nd & 3rd line support
  • Prioritised Microsoft support
  • Consume in half hour units
  • Administration, Support & Development requests
  • Reporting on time consumed
  • Guidance & best practice on how to use SharePoint

BENEFITS

  • Flexible & Good value
  • 85% issues resolved on initial call
  • Business Continuity
  • No major commitment upfront
  • No IT overheads for managing SharePoint
  • Try before you commit to Annual
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Unlimited Support Customers

Oxford Instruments logo
WD-40 Corporate Logo
Bohler Uddeholm Company Logo - Small

Flexible Support Customers

Blenheim Logo
PSU Logo
Tenders UK - customer Logo
Yaskawa Logo

“SharePoint is transforming the way we are working to the benefit of both Yaskawa UK Ltd and our customers. It offers quick, clear, concise and accurate functionality that has not been so easily achieved in the past”

Dave Walsh – Yaskawa Ltd.

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