A 'safe pair of hands' to Support your SharePoint Environment

Ensure your SharePoint environment is fully operational at all times

Now that your organisation has invested in an intelligent, robust and secure communication and collaboration platform, you need to give your users confidence that your new system is reliable and will not let them down.

Outsourcing SharePoint Support is the most dependable and cost effective solution for SMB and Mid-Market organisations to ensure there is never any downtime and the system is fully functional.

What do we get from a SharePoint support service from Adepteq?

Unlimited Annual SharePoint Support

For Organisations that use more advanced SharePoint features

FEATURES

  • Unlimited requests
  • 15 minutes to 1 hour response time
  • Mon-Fri 8:30am – 5:30pm (24/7 upon request)
  • Administration & Support requests
  • Telephone/Remote/Onsite Assistance
  • 1st+2nd & 3rd line support
  • Prioritised Microsoft support
  • No arbitrary “time to solve”, we help until it’s solved
  • Reporting Available
  • Guidance & best practice on how to use SharePoint

BENEFITS

  • No limits on number of requests logged
  • No limits on time required to resolve issues
  • Guaranteed Fix
  • 85% issues resolved on initial call
  • Business Continuity
  • No IT overheads needed to manage SharePoint

Flexible SharePoint Support

For Organisations that use basic SharePoint functionality

FEATURES

  • Buy 1 day (8 hours) at a time / buy in bulk
  • 1-2 hour Response time
  • Mon-Fri 8:30am – 5:30pm (24/7 upon request)
  • Telephone/Remote/Onsite Assistance
  • 1st+2nd & 3rd line support
  • Prioritised Microsoft support
  • Consume in half hour units
  • Administration, Support & Development requests
  • Reporting on time used
  • Guidance & best practice on how to use SharePoint

BENEFITS

  • Flexible & Good value
  • 85% issues resolved on initial call
  • Business Continuity
  • No major commitment upfront
  • No IT overheads for managing SharePoint
  • Try before you commit to Annual

Unlimited Support Customers

Oxford Instruments logo
WD-40 Corporate logo image
Bohler Uddeholm Company Logo - Small

Flexible Support Customers

Blenheim - Company Logo Image
PSU - Company Logo
Tenders UK - customer Logo
Yaskawa Logo

“SharePoint is transforming the way we are working to the benefit of both Yaskawa UK Ltd and our customers. It offers quick, clear, concise and accurate functionality that has not been so easily achieved in the past”

Dave Walsh – Yaskawa Ltd.

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