A Safe Pair of Hands to Support Your SharePoint Environment

Ensure your SharePoint environment is fully operational at all times

Now that your organisation has invested in an intelligent, robust and secure communication and collaboration platform, you need to give your users confidence that your new system is reliable and will not let them down.

Outsources SharePoint Support is the most dependable and cost effective solution for SMB and Mid-Market organisations to ensure there is never any downtime and the system is fully functional.

Our UK based, Certified Microsoft SharePoint Online Support team provide SharePoint assistance to ensure resolution is a quick call away.

We currently support SharePoint Online, SharePoint 2019, SharePoint 2016, SharePoint 2013, SharePoint 2010 and WSS3 / MOSS 2007.

66 Supported Clients

Same Day Resolution

84.3%

Within SLA

99.4%

Net Promoter Score

83%

What do we get from a SharePoint support service from Adepteq?

  • UK Business Hours (Mon-Fri 8:30 - 17:30)
  • 85% issues resolved on initial call
  • Telephone & remote access SharePoint assistance (on-site options)
  • 1st, 2nd & 3rd line support
  • No IT overheads needed to manage SharePoint
  • Prioritised Microsoft Support

UNLIMITED ANNUAL SHAREPOINT SUPPORT

For Organisations that use more advanced SharePoint features

Features

  • Unlimited requests
  • Business Critical 15 minutes response time
  • Administration & Support Requests
  • No arbitrary "time to solve", we help until it's solved!
  • Regular Reporting
  • Includes guidance & best practice on how to use SharePoint

Benefits

  • No limits on number of requests logged
  • No limits on time required to resolve issues
  • Service Level Agreement (SLA) with guaranteed fix)
  • Business Continuity

FLEXIBLE SHAREPOINT SUPPORT

For Organisations that use basic SharePoint functionality

Features

  • Buy 1 day (8 hours) at a time / buy in bulk for discounts
  • 1-2 hour Response time
  • Consume in half hour units
  • Administration, Support & Development requests
  • Reporting on time consumed
  • Guidance & best practice on how to use SharePoint

Benefits

  • Flexible & Good value
  • Business Continuity
  • No major commitment upfront
  • Try before you commit to Annual

Unlimited Support Customers

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Flexible Support Customers

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Where Next?

Consultancy

SharePoint Deployments

SharePoint Migrations

SharePoint Development

Training

Office 365 Support

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