Microsoft Dynamics 365

Microsoft Dynamics 365 lets your teams analyse market trends, redefine sales performance and create client loyalty with enhanced communication and information always to hand.

Full Customer Management

A CRM system equips your team with the details they need to close the deals that matter, effectively follow leads and for Sales & Marketing to monitor campaigns.

Custom SharePoint CRM Solutions

We can build a custom branded SharePoint CRM to house and track both your contacts and clients, putting your data all in one solution.

Microsoft Dynamics 365 turns relationships into revenue

Interested in a custom CRM solution for your business built with SharePoint?

SharePoint CRM Alternatives

What is Microsoft Dynamics 365

Dynamics 365 Image

Microsoft Dynamics 365 is a Customer Relationship Management program built on the successes of the previous solution, Dynamics CRM. This version integrates with Office 365 allowing you to take advantage of the full Office 365 suite & Dynamics 365 to create powerful insights via Power BI, Outlook, Excel and more to close the leads and opportunities within your business.

Use Microsoft Dynamics 365 to enable your business to improve customer retention and loyalty by monitoring, personalised and predictive analytics for all of your customers.

Each area split into job type/role allowing for customisation in your dashboard  to help make it your own.

  • Operations
  • Sales
  • Financials
  • Marketing
  • Field Service
  • Customer Service

Empower your teams with a single connected experience using Office 365 for updating customers and opportunities from any device.

Common Issues...

  • Leads are lost or are not followed up by sales
  • Marketers do not know what products and services to sell to prospects
  • Salespeople and sales managers do not know the status or next steps required for an opportunity or case
  • Customer information is not available in one centralized place
  • Employees do not know what products or services customers have purchased
  • Employees do not know who to contact when a customer issues arises
  • Customer issues are not resolved in a timely manner
  • Reports are not available that tell employees how the business is performing
  • Orders are often taken on paper or by fax
  • Customer service agents repeatedly re-create the same resolution to a problem

...Solved with Dynamics 365

  • Lead management with follow-up workflow
  • Campaign management
  • Opportunity, workflow, and case management
  • Case management and contact management
  • Account Management
  • Contact Management
  • Case management with follow-up workflow
  • Analytics and forecasting
  • Order management
  • Customer knowledgebase

Very happy with the service as requests either answered on phone or with very detailed emails

Crispin Satchell,
Gartec

Read more about Microsoft’s CRM Solutions in our Connect > MK Customer Story

Connect MK Customer Story