COSTA

About Costa Express

Costa Express is one of the large coffee chains providing the foundation for the modern, on-the-go workers in Britain and around the world. As arguably the largest coffee provider in the UK, Costa have scaled their business to include thousands of UK restaurants and Costa Express vending facilities. A world renowned brand, Costa Express has lead the way with Fairtrade and consumer experience as their focus.

SharePoint Technical Forum

Costa Express wanted to introduce a central hub where field service engineers can access key information, manuals, stock lists and to provide a forum where they can discuss potential issues or share fixes. This solution needed to be available 24/7 from anywhere and on any device.

Following a well-received proof of concept, Adepteq was engaged to develop a suitable solution in SharePoint Online (part of Office 365), which enables users to log in with existing credentials.

The Costa Express Technical Forum site, is a single platform for field and office based colleagues to access information from a multitude of sources using an easy to navigate, full branded user experience. The site covers forums for key fixes, discussion threads, technical guides, bulletins & also hosts ‘how to’ videos.

A knowledge base for a company this size needed to be able to provide the initial information they wanted but also scale effectively with the business so that the forum grows alongside the organisation, helping them to continue fixing their machines efficiently. Our SharePoint Technical forum allows them to upload & download content and send links to content from a singe, secure location.

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Testimonials

“Great work from all those involved to date, keep it up everyone, very impressive!”
– Richard J

“This is a fantastic new tool for us all to use!! This is the start of something BIG! & a great way of working!”
– Helen T

“A huge step forward in terms of how we ‘keep in touch’… Really impressive work from concept to launch. I’m sure this will become the go to comms tool”
– Simon E

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