To our customers and partners
The spread of Coronavirus (COVID-19) is causing tremendous challenges across the world. In this time of fast-moving change and disruption, we want to reassure you about the steps we are taking to mitigate the effect that this will have on our stakeholders.
Adepteq are committed to maintaining the highest level of service and customer satisfaction for our customers and partners.
While the current situation is unprecedented in its scale, we are confident that our experience, processes, infrastructure, products, services and most importantly, people, will ensure we are resilient and able to fully support our customer needs.
While we value and encourage face to face contact with our customers and partners, we have also stopped non-essential travel. As is the case for most of our customers, this is currently the default way of working. With the modern workplace tools, such as Microsoft Teams, this should be a relatively seamless experience for all our consultancy, project and support staff when engaging with each other and our customers.
We have also invoked our Business Continuity Plan in respect of home working. Following Government advice, we are ensuring that our staff are equipped with the tools and guidance that they need to work effectively from home. Helping to reduce risk for them and their families, also maintaining business continuity for our customers. We have fully tested our approach and are confident that our services will not be adversely affected.
Please don’t feel any need to postpone or cancel initiatives because of the way we all now need to work, for us it is just an extension of what we already do. We have proven many times that we can and will make a success of implementing tools and solutions remotely as well as help your users adopt them.
Finally, and once again as outlines above, I can assure you that Adepteq is totally committed to investing into the support of its staff, customers, products and services throughout these challenging times.