What can CRM do for me ?

Kelvin Lewis Brain, Sales & Marketing Director of adepteq has spent many years transforming the way companies manage their customer contact. As an operations manager he took one such company into the limelight, winning the PC Magazine customer service award 10 years running and the WHICH consumer award for excellence 4 years running.

How did a company do so well ? - It's no mystery according to Kelvin.

"This was entirely down to the intelligent deployment of CRM systems, giving a complete view of the company and ensuring that the directors had their finger constantly on the pulse"

All sales enquiries were captured and formed an accurate pipeline. Service requests were monitored, escalated, routed automatically and the management team had all the information at their fingertips to ensure that strategic decisions weren't made blind.

You'll be surprised how the smallest of changes can really transform the way a company operates.

Contact adepteq and start to give your customers the service they deserve - you won't regret it