Virtual Interactive Assistants are always friendly and patient, giving information reliably and consistently. If they cannot answer a question, they can instantly escalate the query to a human customer service assistant via live chat, e-mail or call-back, using your existing call centre management software.
The award-winning Lingubot Creator offers all the tools you need to maintain your Lingubot efficiently – without programming skills.
Due to its power and flexibility, the Lingubot software can easily be integrated into any website. The user interface can be designed to meet your needs – to match your website, enhance customer identification or simply to make the innovation and creativity of your organisation visible.
External databases, CRM and ERP systems, as well as call centre management software, can be linked to the system through standard interfaces, such as XML, ODBC and JDBC. The built-in scripting language offers all the power and flexibility required for complex integration skills.