VAL and your citizens  

Different to a simple website, VAL interacts with your customers, responds to their user experience and gives you an insight into your citizen’s information request as well as their web experience, their expectations and satisfaction regarding your services. 

• Accessibility
  
  
  • As a virtual assistant VAL is accessible online 24 hours a day, 365 days a year
    
  • VAL can be accessed from any Internet interface including Kiosks, so it could be placed on your web site or at any walk-in centre, revenues office, council reception, library, etc. VAL can make your organisation truly accessible, 24x7x365
    
  • VAL is available in a ‘aaa’ standard accessible version
    
    
• Social Inclusion
  
  
  • VAL's Text-to-Speech functionality means that it can respond to written as well as spoken language for greater social inclusion
    
  • Responding in natural language VAL can overcome the language barrier between public organisations and citizens
    
  • VAL can help people specify their requests and queries by guiding them through decision processes
    
  • VAL provides assistance with the completion of online forms and can help citizens to find out whether or not they are eligible for certain council services
    
    
• User friendliness
  
  
  • VAL is more than just an information tool – it can understand full sentences, has a face and a personality and can talk about the council, restaurants, schools or the weather
    
  • VAL can guide citizens through council websites and provide exactly the information they seek
    
  • VAL can learn – whenever it couldn’t understand a query it can be taught how to answer it correctly

Do you want to know more about VAL, its functionality and values? To talk to one of our experienced consultants about an individual solution for your Council, call us on
01296 468160
or send your query to
info@adepteq.com