What can I do for your Council ?

As your virtual assistant I'm accessible online 24 hours a day, 365 days a year. I can be accessed from any Internet interface including Kiosks, so I could be placed on your website or at any walk-in centre; revenues office, council reception, library, etc. I can make your organisation truly accessible, 24x7x365. Configured to the LGCL & IPSV, I leverage the government approved information taxonomy. As required, I can escalate an interaction to a department or call centre. Handling the first and second level of the enquiry then forwarding the conversation to a human operator to complete the process where required. I can offer citizens help with online form completion, and help them to understand what information the council needs to process their request. In fact using the 80/20 rule, I can handle any decision process and provide a direct answer, so I could advise a citizen if they qualify for council tax or housing benefit. I can currently provide direct answers to hundreds of frequently asked questions! I could answer more, just tell me what you would like to know, and I can learn. You see, my knowledge grows all the time I'm here. Text to Speech - I can respond with the written or spoken word for greater social inclusion. I can navigate the citizen through your web site, and present them with a page or indeed any information resource they seek. I can engage the citizen in a question and answer session, in regard to any specific information request. I could help them to understand how the council is structured, or when their refuse is to be collected, I could even conduct a survey on a policy issue and collect their comments. Responding in natural language format, I bridge that gap between "public speak" and professional language. I can serve unlimited concurrent users with their information needs, so I can lower the cost of handling first and second level enquires. Programmed with "best practice" information delivery, I provide a high level of consistent, qualified information responses. Your citizens save time in finding information, easing web frustration through best practice web guidance; I literally put the information citizens need into their hands. Performing online surveys, I can help an organisation to understand more about the constituent's views on a given subject. I can save council team members valuable time, by guiding and completing forms with citizens. I learn, and help an organisation to learn too. Every question asked and response given is recorded. I can be updated with new answers by non-technical users. In addition, studying my dialogue reports can provide a high degree of insight into the citizen's web experience, providing vital management information to increase the quality of the information presented and the number of transactions handled.