Service delivery is a critical factor for success in any sector; however, the cost of maintaining good relationships with your citizens can be restricting. With a virtual interactive assistant, your citizens can receive friendly and competent service 24 hours a day, seven days a week, all year round. Your virtual interactive assistant will answer questions in natural language, instantly giving customers the information they seek - and for a fraction of the cost of a human customer services assistant!
A digital assistant can be deployed as part of a multi channel access strategy, synergising Council knowledge across all mediums, providing timely information to the web, call centre agents, and walk in centres. Increasing the availability of information, increasing transactions, and drastically reducing process times.
Virtual interactive assistants are already highly successful in the private sector, and are now available to the public sector at an affordable price.
VAL interacts with the public in natural language; answering specific questions, guiding citizens to information, advising on policy and process, and assisting the constituent in such tasks as completing forms to increase transactions and lower process costs.