Qlik View Business Intelligence certified specialists Microsoft Gold Partner, Sharepoint Portal and Infrastrucutre Specialists
Microsoft Ceritified Gold Partner Microsoft Ceritified Gold Partner Microsoft Ceritified Gold Partner
Microsoft Ceritified Gold Partner
tel: 01296 468160
info@adepteq.com
    > Consulting   Success Stories   
imgshim
Microsoft Gold Partner Sharepoint Specialists
Microsoft Gold Partner Sharepoint Specialists
imgshim

Connect>MK, a Wireless Internet Service Provider takes control of its sales processes with Microsoft Dynamics CRM

Connect>MK (Connect MK Ltd) was formed in response to demands by the residents and businesses of Milton Keynes to help establish improved broadband services. It is a private limited company wholly owned by Milton Keynes Council.

Its key trading partner is Freedom4, which is a joint venture between Freedom4 PLC and Intel Capital (The Intel Corporation’s technology investment fund). Intel is a global technology giant and is one of the key investors in the WiMAX technology and has committed and continues to commit billions of dollars in investment.

Connect>MK was also formed to help address some of the social and digital exclusion issues within the Milton Keynes area. Government and other studies have shown that there is a strong link between home access to a PC and economic prosperity, employment prospects and educational attainment. It is also known that there are many in our society, who for all manner of reasons cannot afford to buy or cannot afford the support that might be needed to use a PC or laptop at home. Due to the poor quality of the telephone infrastructure within Milton Keynes, a wireless platform was the only way to deliver these key services.

Connect>MK with the support of both Milton Keynes council and Microsoft have therefore created the low-cost loan scheme. It allows anyone who qualifies to have a computer and the support they need for a sum of just £1.50 per week until such time as they choose to either buy their own or simply want to return it, there is no commitment other than to make sure you pay on time.

Any profits that Connect>MK generate are in the control of Milton Keynes council and will be used to the benefit of the people and businesses of Milton Keynes.

Microsoft Dynamics CRM was selected as a platform mainly because of its flexibility to integrate with 3rd party systems and the fact that it can be delivered via a web browser (Internet Explorer) making it easy to deploy within the council without the need for a complex supporting infrastructure.

“Trying to manage our internal sales processes and marketing campaigns was a nightmare before Microsoft CRM”

Solution Details

The ConnectMK solution is based on Small Business Server & Microsoft Dynamics CRM. Leads from the website are automatically transferred into the system for follow up via CRM web services and orders are automatically checked for service coverage before the transfer. Adepteq have also provided Worldpay integration to allow initial payments to be taken and direct debits. This is then reflected within the customers account on the CRM system.
Small Business Server and CRM from Microsoft is now giving smaller companies access to functionality previously only available to much larger organisations at a much higher price. Small Business Server is only available to organisations with less than 75 users.

Please download the Connect MK CRM case study PDF

imgshim
Microsoft Gold Partner Microsoft Gold Partner Microsoft Gold Partner Microsoft Gold Partner Microsoft Gold Partner Microsoft Gold Partner Microsoft Gold Partner
What is Microsoft BPOS? Microsoft Gold Partner Microsoft Dynamics CRM Microsoft Gold Partner Methodology - What happens at the end of the project ? Microsoft Gold Partner Empower your Salesforce
Microsoft Gold Partner
Microsoft BPOS
Business Productivity Online Standard Suite delivers hosted communication and collaboration tools that feature: High availability; Comprehensive security and Simplified IT management.
Microsoft BPOS Overview
Microsoft Gold Partner Microsoft Dynamics CRM
Microsoft Dynamics CRM 4.0 business software is a complete customer relationship management (CRM) solution that provides the capabilities that organizations need to gain and retain competitive advantage in today's business world.
Microsoft Dynamics CRM 4.0
Microsoft Gold Partner SharePoint Pilot
Many of our solutions are delivered using our assisted pilot methodology which ensures a good knowledge transfer very early on in the project and therefore reduces risk
Assisted Pilots and Implementations
Microsoft Gold Partner Microsoft Dynamics CRM Sales Force Automation
Remove the repetitive tasks from your Salesforce and learn to acheive more with less
Sales Force Automation
Microsoft Gold Partner Sharepoint Specialists
Microsoft Gold Partner Sharepoint Specialists
Microsoft Gold Partner Sharepoint Specialists